Ashfield District Council is committed to promoting accessible transport services to all users, and to uphold the objectives of the Equality Act 2010.
You will find here our published list of available vehicles designated for the purposes of section 165 of the Equality Act 2010 of all licensed wheelchair accessible vehicles that can be booked through the company that they work for, or obtained at local taxi ranks or hailed in the street.
The following responsibilities are placed on drivers of Hackney Carriages and Private Hire vehicles that have been licensed as designated wheelchair accessible vehicles:
- To carry the passenger whilst in a wheelchair;
- Not to make any additional charge for doing so;
- If the passenger chooses to sit in a passenger seat, to carry the wheelchair;
- To take such steps as are necessary to ensure that the passenger is carried in safety and reasonable comfort; and
- To give the passenger such “mobility assistance” as is reasonably required.
WHAT DOES MOBILITY ASSISTANCE MEAN?
Mobility assistance essentially means helping passengers who use wheelchairs by providing physical assistance. If the passenger wishes to remain in the wheelchair, the driver must help the passenger to get into and out of the vehicle. If the passenger wants to transfer to a seat, the driver must help him or her to get out of the wheelchair and into a seat and back into the wheelchair; the driver must also load the wheelchair into the vehicle. The driver must also offer to load the passenger’s luggage into and out of the vehicle.
GUIDE DOGS / ASSISTANCE DOGS
Duties are also placed on Hackney Carriage and Private Hire drivers when driving licensed vehicles to carry guide dogs and other assistance dogs under the requirements of the Equality Act 2010.
REFUSAL TO COMPLY WITH THE ABOVE DUTIES
Unless a driver has been granted an “Exemption Notice” by the Licensing Authority on the grounds that he / she is medically unable to provide the above assistance, then the Council will investigate any complaints received about the lack of assisting wheelchair users and / or those accompanied by guide / assistance dogs, and will take the appropriate enforcement measures in accordance with our Hackney Carriage & Private Hire Licensing Policy.
Should you wish to make a complaint about a driver, please contact us by email: email@example.com, or by telephone: 01623 457589.
Before commencing an investigation, we will require you to put your complaint in writing to us. When submitting your complaint, please provide us with as much detail as you can, including the time, date and location that the incident occurred.
Please contact the Licensing Team if you have any further questions.