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Affected council services

We’ve put a range of measures in place to protect you and local businesses during the coronavirus (COVID-19) outbreak, and to continue to deliver our statutory services, but some of our facilities and services are closed or changed as part of our response.

You can see the latest information on impacted services listed A-Z on this page and you can continue to access services, such as payments and our planning portal, online. Services not listed on this page are currently running normally.

Last updated: 23 September 2020

Bin collections

We are collecting all bins in Ashfield and there are no changes to bin and waste collections. You can find when your next collection is on our bin calendar.

If you are self-isolating, place personal waste (such as used tissues) and any disposable cleaning cloths within a disposable rubbish bag. Place this inside a second bag, tie securely, and keep separate from other waste in the room in which you are self-isolating. Keep aside for at least 72 hours before putting into your normal household waste (red-lidded) bin.

If you are unable to put your bin out for collection due to self-isolation please contact us by:

  • telephone: 0800 183 8484.

Building Control

We are still providing a full service, including inspections subject to social distancing guidance. Find out more about building control

Bulky waste collections

Collections are bookable and ongoing but due to the pandemic we are asking customers to leave their bulky items out for collection 72 hours before the collection is due to take place. This is a health and safety measure for our collection crews. 

Book a bulky waste collection

Car parks

Car parks at our parks and green spaces are open. All our town centre car parks have 2 hours free parking.

We will also extend season tickets for residents by 3 months.

Check car parks and charges

Cemeteries and crematorium

Cemeteries are currently open to the public between 9am and 4pm. We are asking residents not to use our cemeteries for their daily exercise and will continue to work with Nottinghamshire Police to ensure that nobody congregates in Ashfield’s cemeteries unnecessarily.
We share responsibility for Mansfield and District Crematorium with Mansfield District Council and Newark and Sherwood District Council. Some restrictions are in place and there are changes to how funerals are held. Visit the Mansfield and District Crematorium website for the latest information.

Council buildings and customer services

Urban Road, Kirkby office, Brook Street, Sutton office and Watnall Road, Hucknall office are now open on an appointment based system. This is to limit the numbers of customers at one time to comply with covid-safe requirements.

Appointments will be available to residents where the issue cannot be resolved over the phone or online.

Residents should call the relevant department directly who will advise if an appointment is necessary. Wherever possible, telephone or email enquiries are encouraged and appointments will only be made if they are necessary.

Many of our services can be accessed quickly and easily online: 

Council houses and lettings

Lettings are now open and if you’re looking for council or housing association accommodation you can still apply online on the HomeFinder website.

Council housing repairs

We are only carrying out emergency and urgent repairs and you can find a list of these on our advice for tenants page. We are still carrying out gas safety checks and fire alarm tests as normal.

Events

All public council events are cancelled on a 12-week rolling basis. If you’re looking for activities to do with children at home check our resources for families page.

Leisure centres

Lammas Leisure Centre, Festival Hall Leisure Centre and Hucknall Leisure Centres have all now reopened with strict measures in place for customers. Find out about our leisure centres

More details about reopening measures can be found on the Everyone Active website

Licences, permits and registrations

You can submit a licence or permit application by:

Licensing Team,
Council Offices,
Urban Road,
Kirkby in Ashfield,
Nottinghamshire,
NG17 8DA.

For full information on businesses which must close due to coronavirus (COVID-19) or those which are restricted see the licensing page. For information on taxi, Hackney Carriage, and private hire operator licences see information in the taxi section of this page.

Markets

All outdoor markets are now open. Idlewells indoor market is also now open. For opening times please see the markets page.

MOT testing

Our MOT services are now fully open. Vehicles due MOT in July are able to take advantage of the 6 month extension to the MOT test although they must remain in a roadworthy condition at all times. We are now offering MOT slots to those whose vehicle MOT was due during the suspension period but do not wish to take advantage of the extension. 

Vehicles should be presented with driver only – no passengers will be allowed. Please note that vehicles and keys will need to be sanitised before presentation. All social distancing rules will need to be followed on site.

Vehicles can be left with us or waiting is allowed in the MOT reception area only. If you wish to wait with the vehicle please do not arrive too early before your slot as there is only room for 2 people in the reception waiting area.

For Taxi and Private Hire Compliance Testing: we are now open for all new vehicle applications and for all renewal applications and interim 6-month compliance tests.

Book an MOT.

Parks

All of our parks and green spaces are open and the car parks at the parks have reopened.

  • you can exercise outdoors as often as you wish - following social distancing guidelines
  • playgrounds and outdoor gyms are now open. 

We ask that all visitors to our parks and green spaces stick to the social distancing guidelines and stay at least 2 metres apart.

The one-way system will remain in place at Kings Mill Reservoir. We ask visitors to continue to follow this.

Some pedestrian gates may remain locked for the safety of visitors, but parks will be accessible by other entrances. We will be patrolling our parks to ensure that everyone is staying safe.

Planning and planning enforcement

Our planning application, consultation and review process is running normally with some changes to allow for virtual meetings where needed.

In terms of enforcement we continue to register and acknowledge formal complaints but are asking for full details and evidence to be submitted to help us assess and decide a course of action. A pragmatic approach is being taken and some matters may need to be tolerated temporarily so as not to go against the government’s guidelines on movement and travel.

You can find full information on how we are continuing to deliver planning services during the coronavirus (COVID-19) outbreak here. 

Recycling centres (tips)

Household waste recycling centres (tips) are looked after by Nottinghamshire County Council. All Nottinghamshire recycling centres are now open. More information on recycling centres and tips

Do not place waste you would normally take to a recycling centre in your kerbside bin. Instead, store this safely until you can access a recycling centre. Check what you can put in each bin, and when your next collection is on our bin calendar

Rent and money advice

Although our offices are closed to the public we can still provide advice and support over the phone or by email. Contact us by:

You can also use our Tenant Portal to manage your tenancy online and get instant access to information about your tenancy. 

Taxi, Hackney Carriage, and private hire operator licensing

There are temporary measures in place for the licensing of drivers, vehicles and private hire operators. You can find the full details on the Hackney Carriage and private hire operator licensing page.

For changes to licences, permits and registrations for business see the licences section of this page.