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Affected council services

We’ve put a range of measures in place to protect you and local businesses during the coronavirus (COVID-19) outbreak, and to continue to deliver our statutory services, but some of our facilities and services are closed or changed as part of our response.

You can see the latest information on impacted services listed A-Z on this page and you can continue to access services, such as payments and our planning portal, online. Services not listed on this page are currently running normally.

Last updated: 5 January 2021

A-Z of affected council services

Bin collections

We are collecting all bins in Ashfield and there are no changes to bin and waste collections. You can find when your next collection is on our bin calendar.

If you are self-isolating, place personal waste (such as used tissues) and any disposable cleaning cloths within a disposable rubbish bag. Place this inside a second bag, tie securely, and keep separate from other waste in the room in which you are self-isolating. Keep aside for at least 72 hours before putting into your normal household waste (red-lidded) bin.

If you are unable to put your bin out for collection due to self-isolation please contact us by:

  • telephone: 0800 183 8484.

Building Control

We are still providing a full service, including inspections subject to social distancing guidance. Find out more about building control

Bulky waste collections

Collections are bookable and ongoing but due to the pandemic we are asking customers to leave their bulky items out for collection 72 hours before the collection is due to take place. This is a health and safety measure for our collection crews. 

Book a bulky waste collection

Car parks

All our car parks are open. Our town centre car parks have free parking.

Check car parks and charges

Cemeteries and crematorium

Cemeteries are currently open to the public between 9am and 4pm. We are asking residents not to use our cemeteries for their daily exercise and will continue to work with Nottinghamshire Police to ensure that nobody congregates in Ashfield’s cemeteries unnecessarily.

We share responsibility for Mansfield and District Crematorium with Mansfield District Council and Newark and Sherwood District Council. Some restrictions are in place and there are changes to how funerals are held. Visit the Mansfield and District Crematorium website (external link) for the latest information.

Council buildings and customer services

Urban Road, Kirkby and Watnall Road, Hucknall offices are now open on an appointment based system. This is to limit the numbers of customers at one time to comply with covid-safe requirements.

Appointments will be available to residents where the issue cannot be resolved over the phone or online.
Residents should call the relevant department directly who will advise if an appointment is necessary.

Wherever possible, telephone or email enquiries are encouraged and appointments will only be made if they are necessary.

Many of our services can be accessed quickly and easily online: 

Council houses and lettings

Lettings are now open and if you’re looking for council or housing association accommodation you can still apply online on the HomeFinder website.

Council housing repairs

We will continue to be carrying out repairs. When you report a repair, you will be asked if you or anyone in your household have any symptoms of coronavirus or are self-isolating before the repair is booked. If you do have symptoms or are self-isolating our repairs team may ask that your repair is scheduled for a time when you and your household are able to receive visitors again.

Events

All public council events are cancelled.

Leisure centres

Our leisure centres are now open for:

  • Gyms
  • Swimming
  • Indoor Bowls
  • Racquet Sports

(These activities can resume for individuals and households.)

Playgrounds, parks and green spaces remain open.

Licences, permits and registrations

You can submit a licence or permit application by:

Licensing Team,
Council Offices,
Urban Road,
Kirkby in Ashfield,
Nottinghamshire,
NG17 8DA.

For full information on businesses which must close due to coronavirus (COVID-19) or those which are restricted see the licensing page. For information on taxi, Hackney Carriage, and private hire operator licences see information in the taxi section of this page.

Markets

Outdoor markets and Idlewells indoor market are open for all traders.

MOT testing

Our MOT services are fully open.

Vehicles should be presented with driver only – no passengers will be allowed. Please note that vehicles and keys will need to be sanitised before presentation. All social distancing rules will need to be followed on site.

Vehicles can be left with us or waiting is allowed in the MOT reception area only. If you wish to wait with the vehicle please do not arrive too early before your slot as there is only room for 2 people in the reception waiting area.

For Taxi and Private Hire Compliance Testing: we are now open for all new vehicle applications and for all renewal applications and interim 6-month compliance tests.

Book an MOT.

Parks

All of our parks and green spaces are open.

We ask that all visitors to our parks and green spaces stick to the social distancing guidelines and stay at least 2 metres apart.

Planning and planning enforcement

Our planning application, consultation and review process is running normally with some changes to allow for virtual meetings where needed.

In terms of enforcement we continue to register and acknowledge formal complaints but are asking for full details and evidence to be submitted to help us assess and decide a course of action. A pragmatic approach is being taken and some matters may need to be tolerated temporarily so as not to go against the government’s guidelines on movement and travel.

You can find full information on how we are continuing to deliver planning services during the coronavirus (COVID-19) outbreak

Recycling centres (tips)

Household waste recycling centres (tips) are looked after by Nottinghamshire County Council. All Nottinghamshire recycling centres are now open. More information on recycling centres and tips

Do not place waste you would normally take to a recycling centre in your kerbside bin. Instead, store this safely until you can access a recycling centre. Check what you can put in each bin, and when your next collection is on our bin calendar

Rent and money advice

We can still provide advice and support over the telephone or by email. Contact us by:

You can also use our Tenant Portal to manage your tenancy online and get instant access to information about your tenancy. 

Taxi, Hackney Carriage, and private hire operator licensing

There are temporary measures in place for the licensing of drivers, vehicles and private hire operators. You can find the full details on the Hackney Carriage and private hire operator licensing page.

For changes to licences, permits and registrations for business see the licensing page