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Complex Case Panel

Referals for Professionals



The Ashfield’s Partnership Complex Case Panel is a multi-agency meeting that takes place fortnightly to discuss vulnerable persons and those with complex needs. Individuals referred to the panel may have multiple unaddressed needs that requires a focused multi agency approach.

Other issues may include, victims of crime and anti-social behaviour, repeat high risk perpetrators of crime and anti-social behaviour, substance misuse, homelessness, and housing concerns, mental health and concerns of abuse and neglect.

The purpose of the Complex Case Panel is to act as an escalation for services who feel that additional support or intervention is required outside of the normal day to day practices of the referring agency or services involved. This is to ensure that a multi-agency response can be provided and resource from the right area is committed to assisting these individuals to sustain positive change. This will be monitored through agreed solution focused actions with the individuals and agencies involved.


Frequency & Location


The Complex Case Panel is held fortnightly on Mondays at 14:00 hours in the Main Committee Room at Ashfield District Council, Urban Road, Sutton-in-Ashfield, Nottinghamshire, NG17 8DA.

The meeting should last no longer than 2 hours but this will be responsive to the number of individuals on the agenda.

 Case information sharing at the meeting will be brief and focused, based on the information previously circulated. Individual case discussions should last no longer than 10 minutes approximately, but will be dependent on the circumstances of the information/intelligence available.  

 Limited visitors parking is available at the front of the council building.

(see below for the 2019 dates)


Membership & Attendees


It is the expectation for key partners to attend each meeting to reflect all services who may contribute to improving outcomes for vulnerable/complex residents or those who are at risk. If any members/partners are unable to attend, they will need to ensure another colleague from their agency is able to attend in their absence.

 It is advised that you speak to your manager/safeguarding lead from your own organisation before deciding to refer into the panel as per your organisations safeguarding guidance practices. The Complex Case Panel does not replace or negate the need to inform appropriate agencies when issues are identified particularly in cases relating to immediate risk, criminal activity, vulnerable adults and children. In such circumstances the police and Multi Agency Safeguarding Hub, GP, Crisis Team or (MASH) should be the initial point of contact.


Who attends the Complex Case Panel? (but not limited to):

  • Complex Case Panel Chair
  • Adults Social Care
  • Mental Health Services
  • Children’s Social Care
  • Complex Case Workers (ADC)
  • Anti-Social Behaviour and Nuisance Officers (ADC)
  • Community Protection Officers (ADC)
  • Domestic Abuse Services
  • Nottinghamshire Police
  • Department for Work & Pensions
  • National Health Service (NHS)
  • Probation Service
  • ADC Housing Options
  • ADC Housing (Lettings & Rents)
  • Substance Misuse Services (CGL)
  • Framework (Homelessness Outreach Team)
  • Environmental Health
  • Revenues and Benefits Team (ADC)


Referring into the Complex Case Panel

You can refer into the Complex Case Panel by completing the attached referral form as below. All details and known information including safeguarding matters and any known risks should be included in the form.

Referrals are to be sent to complexcase@ashfield.gov.uk

Or alternatively if you wish to speak to the chair of the panel prior to submitting a referral please contact – Antonio Taylor (Complex Case Panel Chair) on a.taylor@ashfield.gov.uk


Click here for the Complex Case Panel Referral Form

Click here for a list of dates for the Complex Case Panel

Click here for the Statement of Confidentiality