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Complex Case Team


The Complex Case Team offers a support service for Ashfield residents who are struggling to cope with multiple, escalating issues/concerns.

The Complex Case Team can support residents that have multiple issues including:



  • Domestic abuse
  • Debt & finances
  • Substance misuse
  • Mental health
  • Physical health
  • Housing needs & standards
  • Antisocial behaviour
  • Unemployment
  • Education

complex case jigsaw

The Complex Case Team aims to work closely with residents to help manage complex situations. Our goal is to enable the resident to overcome barriers and restore balance to chaotic scenarios.

Throughout this process we strive to enable the residents to become self-sufficient and equip them with the skills and knowledge to maintain stability in their lives.

Evaluation of the Support Teams, carried out in both 2016 and 2017 by Nottingham Trent University, highlighted significant positive impacts of working with residents in this way. For full, detailed information of these reports please see the attachments here for the 2016 and 2017 evaluations.

Referrals to the complex case team are made via the complex case panel – more information on this process can be found here