Service Updates

We’ve put a range of measures in place to protect you and local businesses during the coronavirus (COVID-19) outbreak, and to continue to deliver our statutory services, but some of our facilities and services are closed or changed as part of our response.

You can see the latest information on impacted services listed A-Z on this page and you can continue to access services, such as payments and our planning portal, online. Services not listed on this page are currently running normally.

Last updated: 11th May 2020

Bin collections

We are still collecting all bins in Ashfield and there are no changes to bin and waste collections.

If you are self-isolating, place personal waste (such as used tissues) and any disposable cleaning cloths within a disposable rubbish bag. Place this inside a second bag, tie securely, and keep separate from other waste in the room in which you are self-isolating. Keep aside for at least 72 hours before putting into your normal household waste (red-lidded) bin.

If you are unable to put your bin out for collection due to self-isolation please contact us on 0800 183 8484.

While recycling centres (tips) are closed please store rubbish you would normally take there safely until they re-open, and do not put in your bin for kerbside collection instead.

Building Control

Our Building Control team are still providing a full service, including inspections subject to social distancing guidance.

Car Parks

All Ashfield District Council town car parks are free, with time limits lifted until June 2020. We will not enforce parking restrictions but ask you to observe disabled bay rules.

Car parks at our parks and green spaces currently remain closed. 

We will extend season tickets for residents by three months once charges are reintroduced.

Cemeteries and crematorium

Cemeteries across the District currently open to the public between 9am and 4pm. We are asking residents not to use our cemeteries for their daily exercise and will continue to work with Nottinghamshire Police to ensure that nobody congregates in Ashfield’s cemeteries unnecessarily.

We are continuously reviewing the updates to the Government’s guidance.

We share responsibility for Mansfield and District Crematorium with Mansfield District Council and Newark and Sherwood District Council. Some restrictions are in place and there are changes to how funerals are held. Visit the website for the latest information - http://www.mansfieldcrematorium.co.uk/.

Council buildings and customer services

Following current government advice our council offices at Urban Road (Kirkby), Brook Street (Sutton), Northern Depot (Sutton), and Watnall Road (Hucknall) are all currently closed to the public.

You can access many of our services online, or you can contact us by email, telephone, or on social media. Our contact information can be found on our contact us page.

DWP customers can continue to access our offices at Urban Road (Kirkby) for their services only.


Council houses and lettings

While our lettings process is currently on hold if you’re looking for council or housing association accommodation you can still apply online - www.amhomefinder.co.uk.

Council housing repairs

We are only carrying out emergency and urgent repairs and you can find a list of these on our advice for tenants page here. We are still carrying out gas safety checks and fire alarm tests as normal.

Events

All public council events are cancelled on a 12-week rolling basis. If you’re looking for activities to do with children at home check our resources for families page here.

Leisure centres

Lammas, Festival Hall, Hucknall and Edgewood Leisure Centres are all closed until further notice.


Licences, permits and registrations

Our offices are currently closed to the public but you can submit a licence or permit application by email at licensing@ashfield.gov.uk, by phone on 01623 457589, 01623 457364 or 01623 457513 or by post to:

Licensing Team,
Council Offices,
Urban Road,
Kirkby in Ashfield,
Nottinghamshire,
NG17 8DA.

For full information on businesses which must close due to coronavirus (COVID-19) or those which are restricted see the licensing page. For information on taxi, Hackney Carriage, and private hire operator licences see information in the taxi section of this page.


Markets

All outdoor markets have been cancelled until further notice. This includes the outdoor markets at Hucknall, Kirkby, and Sutton.

Food stalls at Idlewells Indoor Market currently remain open but other retailers have temporarily closed. For opening times please see the markets page.

Food stalls from Idlewells are offering food deliveries for customers who are vulnerable or who are self-isolating. You should contact these businesses directly to book a delivery:

  • Colledges Quality Butchers - 01623 554374
  • Larvin’s Larder (fruit and vegetables) - 07487 578156
  • Nigel’s Fresh Fish - 07811 737541


MOT testing

Our routine MOT testing service for members of the public is currently suspended, and the government has introduced a six-month exemption on MOT testing from 30 March 2020.

Your car, van or motorcycle’s MOT expiry date will be extended by 6 months if it’s due on or after 30 March 2020 - but you must keep your vehicle safe to drive. More guidance for those with MOTs due after 30 March 2020 is available from the government here.

If your car, van or motorcycle’s MOT was due on or before 29 March 2020 you cannot legally drive it without a valid MOT certificate, even if you missed your test due to self-isolating or being ill with coronavirus (COVID-19) symptoms. You will need to get the vehicle tested before you can drive it again and if you find yourself in this situation call 0800 183 8484 and we will see what we can do to help. There is more information from the government for people who’s MOT was due on or before the 29 March 2020 here

Parks

Following the updated government guidance all of our parks and green spaces are now open and the car parks at the parks have reopened.

  • You can spend more time outdoors – for example sitting and enjoying the fresh air, picnicking, or sunbathing
  • You can meet one other person from a different household outdoors - following social distancing guidelines
  • You can exercise outdoors as often as you wish - following social distancing guidelines

Please remember that whilst the activities that you can undertake in parks have changed, our play equipment and outdoor gyms will remain closed. We ask that you do not access these.

We ask that all visitors to our parks and green spaces stick to the social distancing guidelines and stay at least two metres apart.

The one way system will remain in place at Kings Mill Reservoir, we ask visitors to continue to follow this.

Some pedestrian gates may remain locked for the safety of visitors, but parks will be accessible by other entrances.

Our Community Protection Officers will be patrolling our parks to ensure that everyone is staying safe.


Planning and planning enforcement

Our planning application, consultation and review process is running normally with some changes to allow for virtual meetings where needed.

In terms of enforcement we continue to register and acknowledge formal complaints but are asking for full details and evidence to be submitted to help us assess and decide a course of action. A pragmatic approach is being taken and some matters may need to be tolerated temporarily so as not to go against the government’s guidelines on movement and travel.

You can find full information on how we are continuing to deliver planning services during the coronavirus (COVID-19) outbreak here


Recycling centres (tips)

Household waste recycling centres (tips) are looked after by Nottinghamshire County Council.

Covid-19 (Coronavirus): All Nottinghamshire recycling centres were closed at 1pm on 24 March in line with government advice. On Monday 18 May an initial limited number of sites reopened for essential use only. These sites are Beeston, Bilsthorpe, Calverton, Hucknall, Newark, and Worksop.

Please do not place waste you would normally take to a recycling centre in your kerbside bin. Instead, store this safely until you can access a recycling centre. Information on bin collections can be found here.


Rent and money advice

Although our offices are closed to the public we can still provide advice and support over the phone or by email. Call 01623 608888, or email either income@ashfield.gov.uk or tenancy@ashfield.gov.uk.

You can also use our Tenant Portal to manage your tenancy online and get instant access to information about your tenancy. 


Taxi, Hackney Carriage, and private hire operator licensing

There are temporary measures in place for the licensing of drivers, vehicles and private hire operators. You can find the full details on the Hackney Carriage and private hire operator licensing page.

For changes to licences, permits and registrations for business see the licences section of this page.