If you decide to change telephone service, it is your responsibility to make enquiries with your intended new provider as to whether community alarm equipment is supported. If it isn’t, but you still intend to make the switch to the new provider, you may potentially find yourself in a situation where you find your equipment doesn’t work as it should.
It is very important that you tell us if your number changes as the result of switching providers, as we rely on being able to call you to check you are well if ever you don’t respond to your Lifeline.
* Please be aware that the functionality of the Lifeline is dependent on there being a working landline in your property. If you cancel your landline, or unplug the unit from the main telephone socket, we will not be able to receive your emergency calls.