Anti-social behaviour case review policy

The Anti-Social Behaviour, Crime and Policing Act 2014 sets out the requirement for relevant bodies to make governance arrangements for the facilitation of case reviews. These are known as the ASB case review and formerly, known as the Community Trigger.

ASB case reviews enable victims of anti-social behaviour (ASB) and related matters to request a multi-agency review, providing that the criteria has been satisfied.

The focus is to bring different agencies together to jointly review cases, and by taking a joined-up approach to consider any other actions that could be taken to find a solution for the victim. In addition, identify any learning opportunities that can shape future management of the case.

The ASB case review meetings are impartially undertaken by an independent chair. The review is not intended to act as a complaints procedure that examines how a particular agency or agencies have tackled a problem in the past; but instead, to focus on the existing situation and what more can be done, enabling agencies to re-evaluate their actions quickly and objectively.

In addition, the ASB case review process does not supersede or take over case management responsibility, and it remains the responsibility of individual agencies and to ensure compliance with all relevant legislation and policies.

• legislation: Anti-Social Behaviour, Crime and Policing Act 2014

In order to request an Anti-social behaviour (ASB) case review, a single ASB case must have been reported 3 times or more within 6months of the first incident taking place. The most recent incident must have occurred no more than a month prior to the case review being requested.

The types of incident that can be reported must fall in line with the definitions of ASB highlighted in the Council’s Anti-social behaviour Policy.

• document: Anti Social Behaviour Policy 2023 to 2025 [DOCX 4Mb]

Where an agency or agencies receive a report of ASB, they will seek wherever possible to find a satisfactory resolution. Sometimes such a resolution is not easily or quickly achieved, resulting at times in further service requests being made.

The case review process allows the victim to have their case reviewed, where despite having made at least three separate complaints to one or more relevant bodies, the issue has still not been resolved to their satisfaction.

To meet requirements for the case review threshold, reports will have to meet the following criteria to qualify:

• They must have been made within one month of the incident occurring; and
• If the same incident has been reported to several agencies at or around the same time this will count as one report. However, this will be considered on a case by case basis
• The completion of diary sheets as part of an investigation process will not be considered a qualifying complaint unless this has been formally brought to the services attention as an official report
• The officer reviewing the application must also give consideration to the effectiveness of the response and the potential harm to the victim(s) making the complaint.

An anti-social behaviour case review can be requested by the victim themselves; this can be an individual, business or community group. A review can also be requested by someone acting on their behalf, such as a family member, carer, MP or councillor.

Any third party requesting a review on the victim’s behalf will need to obtain the victim’s consent in writing to instruct a review of the case and to receive copies of correspondence sent to the victim. The Council will only review the case once it is satisfied that appropriate consent has been provided by the victim.

To request an ASB Case Review an application must be completed and submitted to:

• address

Community Safety team
Ashfield District Council Council Offices
Urban Road
Kirkby in Ashfield
Nottingham
NG17 8DA

• Application forms can be found on this website:
• link: Request a case review

If a hard copy of the application form is required or for further assistance contact the Community Safety Team:

• telephone: 01623 457345

Information shared between partner agencies during the case review process will be in accordance with existing information sharing agreements and protocols.

The case review process is set out as below:

• A case review application is received by the local authority specific point of contact (SPOC)
• The local authority SPOC will within 5 working days acknowledge receipt of the request and contact the SPOC’s of the other relevant bodies to determine whether the application meets the threshold
• If the threshold is met, the local authority SPOC will write to the applicant to inform them of the decision. The letter will also include details of the Independent chair that the case has been allocated to and will advise that contact will be made by that officer within the next 7 working days detailing the next steps
• The Independent Chair will make arrangements to discuss the application with the victim. When making arrangements with the victim, the chair must consider under what circumstances the victim will be able to best express their concerns and the impact that the ASB is having on their daily life. Where possible, this should be undertaken in person within the victim’s home environment
• An anti-social behaviour case review will take place within 20 working days of the application being accepted. This will involve agencies sharing information such as the police, housing, environmental health, social care and health providers, depending on the nature of the case. The anti-social behaviour case review will discuss the issues you raise, consider what action has already been taken and consider recommendations for additional action to resolve the problem
• We will inform you of the outcome and recommendations of review within 10 working days following the case review meeting taking place. In exceptional circumstances, case reviews can take longer than expected to finalise. If this is likely to be the situation with your case, The Independent Chair will contact you again to notify you of the reasons for the delay and propose a revised response timescale
• If an application does not meet the threshold, the local authority SPOC or nominated case officer will advise the applicant of the position, but also consider what other reasonable steps could be taken to resolve the issue.

If you are not satisfied with the outcome of your application or the case review process, you can lodge an appeal with the Office of the Police and Crime Commissioner for Nottinghamshire.

The effectiveness of this policy will be reviewed 6 months after its commencement and annually thereafter.

It will be reviewed jointly by representatives of the relevant bodies across Nottinghamshire.

The Police and Crime Commissioner will be consulted during each review.

At the end each fiscal year the relevant bodies for each area will publish the following data:

• The number of applications for case
• The number of times it was decided that the threshold for a review was not
• The number of case reviews carried
• The number of case reviews carried out that resulted in recommendations being