Housing survey
We survey tenant’s homes to help us plan future improvement and maintenance schemes. This may include assessing the age and condition of your home’s building components or completing energy efficiency surveys.
When will we be visiting you home?
We will be visiting homes in your area over the coming months. Details of the visit to your home is contained in the text message we sent you.
Who can I contact to rearrange the visit?
If the appointment is not convenient for your please contact us via:
- email: building.survey@ashfield.gov.uk
- telephone: 01623 608850
- Post to:
Assets Section
Ashfield District Council
Urban Road
Kirkby in Ashfield
Nottinghamshire
NG17 8DA
How long will the survey take?
The survey is expected to take around 30 minutes.
What will the survey involve?
The survey is visual only. This means we will not be drilling holes in your walls or lifting floorboards. However, it is important that we can access all areas of your home, both inside and outside, including the roof space.
What information will be collected?
The surveyor will record a variety of information about the building components in your home, this may include some photographs or measurements. This will include things like the level of loft insulation, or the type of windows and external doors fitted at your home.
What will you do with the information collected during the survey?
The information collected helps us plan for future schemes of improvement works across the district. Please be aware that the surveyor visiting your home will not be able to provide any details of planned works at your home.
How do I know that the person visiting my home is working for you?
All surveyors will carry photographic identification badges. Please do not let anyone into your home if you are unsure of who they are.
Please call if you wish to confirm a surveyor’s identity:
- telephone: 01623 608850
How will I be notified about future improvement works to my home?
The planned survey is not in preparation for a specific scheme, and there may be no current plans for works at your home. You will be advised directly in writing or via text message if your home is to be included on any future scheme of works.
Further surveys are usually required before any works commence, and these will be arranged with you before any works can be confirmed.
Can I decline access for the survey?
No. It is important we gain access to your home to complete the survey. If we don’t, we may not be able to add your home to a future programme of improvement work. The survey is classed as essential as outlined in your tenancy agreement.
Will the surveyor be looking for repairs?
No. However, they will advise you if they notice anything requiring urgent attention. If you have any repairs queries, please visit
How do we collect and use your personal information?
Further information regarding how the Council collects and uses your personal information, together with the Council’s Privacy Notice, can be found on the privacy notice page.
- link: privacy notice page
Page last updated 11 September 2025