Housing complaints satisfaction survey

Please share your views by completing the survey.

If you have made a stage one housing complaint to us and we've responded we'd like to know how satisfied you were with how your complaint was handled and the outcome.

When we respond to your stage one housing complaint we also give you information on how we have fully considered your complaint in line with our complaints policy.

In order to improve our services we would be grateful for your feedback regarding whether or not you are satisfied with how your complaint was handled and or the outcome of your complaint.

You can do this through our online form on this page.

Completing the form

There are 2 parts to our complaints satisfaction form.

Handling the complaint

This part of the form asks you to indicate if you were satisfied with the outcome of your complaint. This refers to issues such as how we communicated to you during the process or the length of time we took to respond.

Outcome of the complaint

This part of the form asks you to indicate if you were satisfied with the outcome of your complaint. This refers to issues such as whether we addressed all the issues which concerned you and whether we resolved those issues to your satisfaction or in a reasonable manner.

Stage 2 complaints

By indicating you are fairly dissatisfied or very dissatisfied with either the handling of your complaint, or, the outcome of your complaint, your complaint will progress to stage 2 of our complaints process.

This means your complaint will be reviewed by the Director of Housing and Assets.

In order to progress your complaint effectively we will need you to set out full details of what you are unhappy about and which areas of your complaint we should look at in stage 2. If you are able to provide us with as much information as possible the Director of Housing and Assets can look at your complaint further and consider what, if any, further action we can take.

If you need any help to complete the survey, please contact the Tenant Engagement Team.