housing services responsible officers

Senior Officer

Responsible for overall compliance with consumer standards

The Senior Officer responsible for the Council’s overall compliance with the Regulator of Social Housing’s Consumer Standards and accountability for housing complaints is John Bennett, Executive Director - Place.

Responsible Officer

For compliance with health and safety requirements

The Officer responsible for overall compliance with the Council’s health and safety requirements in relation to our provision of social housing is Assistant Director - Corporate Health and Safety, Scott Tilley.

If you are a tenant or leaseholder of the Council and have any concerns regarding health and safety issues relating to your home or the building you live in, the Assistant Director – Corporate Health and Safety and their team can be contacted directly on:

• email: housingsafety@ashfield.gov.uk
• telephone: 01623 608861
• by visiting or writing to:

Council Offices
Urban Road
Kirkby in Ashfield
Nottingham
NG17 8DA

Nominated Lead Officer

For housing complaints

The nominated lead officer for Housing Complaints (complaints about the level of service provided to residential tenants and leaseholders of the Council, as their landlord) is Consumer Standards Lead Officer, Peter Curry.

If you have any questions or concerns about accessing the housing complaints process the Consumer Standards Lead Officer can be contacted on:

• email: housingcomplaints@ashfield.gov.uk
• telephone: 01623 450000
• by visiting or writing to:

Council Offices
Urban Road
Kirkby in Ashfield
Nottingham
NG17 8DA