Pay your rent online, see latest statements, book and view repairs through the Tenant Portal.
Changing your tenancy
There are ways in which you can pass your tenancy on, change your tenancy or exchange your house with another tenant. There are also rules in your tenancy about taking in a lodger.
Right to succession and assignment of tenancy
Members of your family may have the right to take over, or 'succeed', to your tenancy when you die. By law there can only be one succession to a tenancy. If you have already succeeded to the tenancy then it can't be passed on again.
Assignment is a transfer of tenancy to another person, which is generally as a result of a request from the sole/joint tenant to hand over their tenancy (assign it) rather than as a result of the death of the tenant. There can only be one assignment to the tenancy.
This route can be complex so contact us to discuss your situation and we can explain the legal process and answer any questions you may have.
Right to exchange
Every secure tenant has a right to swap your home with another one of our tenants, a council tenant or a tenant of a housing association. This is known as a mutual exchange. You must obtain our permission first.
Once you have permission you can apply to exchange through Homeswapper.
Once you have our permission you can apply to exchange.
More information can be found through Homeswapper or by contacting your Housing Officer.
Right to take in lodgers
A lodger is someone who lives in your home as they are part of your family and pays you rent. We may allow you take in a lodger but you must get our written permission first.
As a tenant you are responsible for the behaviour of anyone you invite into your home. Your tenancy could be at risk if they cause a nuisance.
Ways to contact us
You can contact us by:
- email: firstname.lastname@example.org
- telephone: 01623 450000 (option 1 followed by option 3)
- via the Tenant Portal.