New occupier survey

1. How informative was the information contained on the Homefinder website when you first applied for rehousing?

5 - very good

4 - good

3 - it was ok

2 - poor

1 - very poor

2. How closely does your home match what you were looking for?

5 - very good

4 - good

3 - it was ok

2 - poor

1 - very poor

3. How do you rate the service/information provided by staff when viewing and signing you for your new home?

5 - very good

4 - good

3 - it was ok

2 - poor

1 - very poor

4. How responsive were we in addressing faults that occurred soon after moving into your new home?

5 - very good

4 - good

3 - it was ok

2 - poor

1 - very poor

5. How do you rate the external appearance and location of the property?

5 - very good

4 - good

3 - it was ok

2 - poor

1 - very poor

6. How do you rate the internal condition of the property after the use of decoration vouchers issued?

5 - very good

4 - good

3 - it was ok

2 - poor

1 - very poor

7. How do you rate the cleanliness of the property?

5 - very good

4 - good

3 - it was ok

2 - poor

1 - very poor

8. How do you rate the length of time you were given to consider the offer of accommodation?

5 - very good

4 - good

3 - it was ok

2 - poor

1 - very poor

9. How satisfied were you with your experience of the lettings process?

5 - very good

4 - good

3 - it was ok

2 - poor

1 - very poor