Tenant involvement

Tenant involvement is about tenants playing a role in helping us to improve our standards and performance. We encourage all tenants to get involved in shaping our services.

Tenants Gateway

The Tenants Gateway is a group of tenants who meet with Senior Housing Managers to discuss issues about the management and delivery of landlord services.

The Gateway meets every 2 months for a couple of hours. We're looking for new members for the Tenants Gateway; if you are interested in getting involved, please get in touch.

Tenant Scrutiny Panel

The Tenant Scrutiny Panel is a group of trained volunteer council tenants who review the services delivered by us.

The panel work as a team to review our services and suggests improvements to the way we do things in the form of an action plan.

We're looking for new members for the Housing Scrutiny Panel. If you are interested in getting involved get in touch.

COIN

We now have in place a customer opinion and influencing network (COIN) and are looking for tenants to become COIN members.

COIN members can tell us about their experience of the housing services they have received and give their opinion on how things could be improved. This may include giving feedback via our website, email, face to face or by telephone.

For more information – please see the COIN leaflet in the related documents section.

Tenant Satisfaction Surveys

We undertake surveys to ask tenants what they think of our services and identify the issues that really matter to them.

Tenant Participation and Advisory Service (TPAS)

To ensure we are hearing from all our tenants, we are members of the Tenant Participation & Advisory Service (TPAS), a not-for-profit organisation that promotes, supports and champions tenant involvement.

Contact us to get involved

If you're interested in joining any of tenant participation groups get in touch with us at the contact details on this page.