Housing complaints scrutiny group

Facilitated by the Service Manager for Housing Regulation and Improvement, our Complaints Scrutiny Panel brings together tenants from across our involvement groups to help us learn from complaints and improve our services.

Panel members review complaint trends, identify recurring issues and help us understand the lessons that can be learned from customer experiences.

They also review performance against the Housing Ombudsman's Complaint Handling Code and monitor how we are responding to feedback and implementing improvements.

The Group helps ensure that complaints lead to meaningful service improvements and better outcomes for tenants.

If you are interested in helping us improve services through learning from complaints, please get in touch.