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Rent

Pay your rent online. Quick and easy online payment system for anyone living in an Ashfield District Council property.

/housing/rent/

Help with paying your rent

Help and advice for Ashfield District Council tenants on paying rent. Information on housing benefits. Where to get impartial debt and money advice.

Last updated: 23 February 2026

/housing/rent/help-with-paying-your-rent/

How to look after your home and garden

Find out what you're responsible for as a council tenant, and how to apply for permission for changes to your council home or garden.

/housing/how-to-look-after-your-home-and-garden/

Keeping pets at your council home

Find out what pets you can have as a council tenant

Last updated: 11 September 2025

/housing/how-to-look-after-your-home-and-garden/keeping-pets-at-your-council-home/

Running a business from your council home

You must obtain our written permission first before setting up any business from your home. We will let you know in writing of our decision. 

Last updated: 11 September 2025

/housing/how-to-look-after-your-home-and-garden/running-a-business-from-your-council-home/

Help to manage your home

Help to manage your home

Last updated: 02 February 2026

/housing/help-to-manage-your-home/

Your tenancy

When you become a tenant you will be given a tenancy agreement which sets out our responsibilities as your landlord, and your responsibilities as our tenant

/housing/your-tenancy/

Vulnerable tenants policy

This policy sets out Ashfield District Council’s commitment to supporting vulnerable council tenants to ensure they have access to high quality services.

Last updated: 24 February 2026

/housing/your-tenancy/vulnerable-tenants-policy/

Tenancy and estate management policy

The policy outlines our responsibilities for tenancy and estate management for our owned housing estates, along with the responsibilities of our tenants.

Last updated: 24 February 2026

/housing/your-tenancy/tenancy-and-estate-management-policy/

Changing your tenancy

If you're a council house tenant you can change your tenancy or make other changes with our permission - find out how to apply.

Last updated: 16 September 2025

/housing/your-tenancy/changing-your-tenancy/

Ending your tenancy

Your tenancy agreement sets out what you must do if you want to end your tenancy with us.

Last updated: 09 December 2025

/housing/your-tenancy/ending-your-tenancy/

Tenancy fraud

If you suspect someone is committing tenancy fraud by sub-letting, telling us lies, or key selling - let us know. Tenancy fraud is a crime.

Last updated: 11 September 2025

/housing/your-tenancy/tenancy-fraud/

Mutual exchange

If you have a secure Council tenancy then you have the right to exchange your tenancy with another Council or Housing Association tenant.

Last updated: 11 September 2025

/housing/your-tenancy/mutual-exchange/

Tenant Portal

Ashfield tenants can access their tenancy details, rent statements, current balance, request repairs,and make online payments in our Tenant Portal

Last updated: 11 September 2025

/housing/tenant-portal/

Service charges

If you live in one of our homes where you receive a service to any part of your building, you will need to pay service charges.

/housing/service-charges/

Tenant involvement

We encourage all tenants to get involved in helping us to improve our standards and performance and shaping our services.

/housing/tenant-involvement/

Tenant feedback

Do you have an idea on how we could improve our service? Or has someone done a great job and you'd like to pass on your thanks?

Last updated: 24 February 2026

/housing/tenant-involvement/tenant-feedback/

Repairs and home improvements

Check what you are responsible for fixing. If you can smell gas in your council home act now. Report other emergency repairs.

/housing/repairs-and-home-improvements/

Housing disrepair claims

Tenants are encouraged to contact us directly to discuss any repair concerns, rather than pursuing a legal process such as a housing disrepair claim.

Last updated: 07 January 2026

/housing/repairs-and-home-improvements/housing-disrepair-claims/

Request a repair

If there's something which needs fixing that you're not responsible for in your council home use our simple form to request a repair

Last updated: 11 February 2026

/housing/repairs-and-home-improvements/request-a-repair/

Emergency repairs

Emergency repairs Ashfield tenants can report an emergency repair where life or property are in significant danger. 24 hours a day, 365 days a year

Last updated: 11 September 2025

/housing/repairs-and-home-improvements/emergency-repairs/

Tenant repair responsibilities

From outside your home to inside fixtures and decoration find out what you're responsible for as a council home tenant.

/housing/tenant-repair-responsibilities/

Carbon monoxide

Learn about the risks of Carbon monoxide - Avoid the silent killer.

Last updated: 11 September 2025

/housing/tenant-repair-responsibilities/carbon-monoxide/

Smoke alarms and carbon monoxide detector

Information on our tenants responsibilities for testing Smoke and Carbon Monoxide alarms in their homes.

Last updated: 11 September 2025

/housing/tenant-repair-responsibilities/smoke-alarms-and-carbon-monoxide-detector/

Asbestos

Information for Ashfield District Council housing tenants on Asbestos in the home.

Last updated: 11 September 2025

/housing/tenant-repair-responsibilities/asbestos/