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Serious violence duty

The Serious violence duty requires relevant public services to work together to share data and knowledge to enable them to prevent and reduce serious violence.

Last updated: 11 September 2025

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Contact us

Contact us online, by email or telephone, on Facebook, Twitter, or at our offices in Kirkby in Ashfield.

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Complaints and compliments

We are committed to continually improving the quality of, and access to, the services we provide.

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Complaints and compliments policy

How we deal with your feedback

Last updated: 11 September 2025

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Unreasonable or unreasonably persistent complaints policy

This policy addresses these issues, covers customers who make service enquiries as well as complaints, which are unreasonable or persistent.

Last updated: 11 September 2025

/contact-us/complaints-and-compliments/unreasonable-or-unreasonably-persistent-complaints-policy/

Main office

Find our offices at Urban Road, Kirkby in Ashfield. Contact us by telephone, email or on social media. Visit by appointment only.

Last updated: 11 September 2025

/contact-us/main-office/

Northern Depot

Find our Northern depot; have your vehicle MOT tested here.

Last updated: 11 September 2025

/contact-us/northern-depot/

Cost of living support

Sources of information and support on the cost of living.

/cost-of-living-support/

Benefits, Council Tax and Housing support

Find information to help you with Benefits, Council Tax and Housing support.

Last updated: 16 September 2025

/cost-of-living-support/benefits-council-tax-and-housing-support/

Council services support

Find out more about our services and how they can support you and the cost of living.

Last updated: 11 September 2025

/cost-of-living-support/council-services-support/

Support for businesses

Find out what support for businesses and the cost of living.

Last updated: 11 September 2025

/cost-of-living-support/support-for-businesses/

Money, bills and debt support

Find information on support for you on the cost of living, money, bills and debt.

Last updated: 11 September 2025

/cost-of-living-support/money-bills-and-debt-support/

Health and wellbeing support

Information and cost of living resources for supporting your health and wellbeing.

Last updated: 11 September 2025

/cost-of-living-support/health-and-wellbeing-support/

Support from other organisations

Other local and national organisations that can provide cost of living support.

Last updated: 11 September 2025

/cost-of-living-support/support-from-other-organisations/

Council Tax

Council Tax pays for local services we all use, and vital services fewer of us need but are relied on.

/council-tax/

Pay your Council Tax

Pay online through our eBilling & ePayments system. View your Council Tax entitlements on OpenAshfield

/council-tax/pay-your-council-tax/

Council Tax refunds

If you have a credit on your Council Tax account you can apply for a refund with our online form

Last updated: 11 September 2025

/council-tax/pay-your-council-tax/council-tax-refunds/

Moving house and registering to pay Council Tax

If you're moving to Ashfield you can register to pay Council Tax on a property in the district using our online form

Last updated: 08 September 2025

/council-tax/pay-your-council-tax/moving-house-and-registering-to-pay-council-tax/

Council Tax support

You may be able to get Council Tax support depending on your circumstances, including if you are on a low income, or in receipt of benefits.

/council-tax/council-tax-support/

Temporary absence from home

Find out how long you can be temporarily away from home for Council Tax discounts and Housing Benefits

Last updated: 11 September 2025

/council-tax/council-tax-support/temporary-absence-from-home/

Problems paying Council Tax

If you are struggling to make your Council Tax payments let us know straight away.

Last updated: 11 September 2025

/council-tax/council-tax-support/problems-paying-council-tax/

Council Tax discretionary discount scheme

You might be able to apply to have your council tax reduced under the Council Tax Discretionary Discount Scheme.

Last updated: 11 September 2025

/council-tax/council-tax-support/council-tax-discretionary-discount-scheme/

What your Council Tax pays for

Find out which public services your Council Tax pays for, and how we spend Council Tax across our services, as well as how much you pay by band & area

/council-tax/what-your-council-tax-pays-for/

How has the Council Tax changed?

How the level of the Council Tax has changed between 2024 / 2025 and 2025 / 2026.

Last updated: 24 September 2025

/council-tax/what-your-council-tax-pays-for/how-has-the-council-tax-changed/

How your Council Tax is calculated

How your Council Tax for 2025 / 2026 is calculated

Last updated: 24 September 2025

/council-tax/what-your-council-tax-pays-for/how-your-council-tax-is-calculated/