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Advice and information for professionals

Homelessness advice and information for working with a person who is homeless

Last updated: 11 September 2025

/housing/at-risk-of-being-homeless/advice-and-information-for-professionals/

Rent

Pay your rent online. Quick and easy online payment system for anyone living in an Ashfield District Council property.

/housing/rent/

Rent arrears policy

Find out about our policy for preventing, managing and recovering rent arrears.

Last updated: 11 August 2026

/housing/rent/rent-arrears-policy/

Help with paying your rent

Help and advice for Ashfield District Council tenants on paying rent. Information on housing benefits. Where to get impartial debt and money advice.

Last updated: 23 February 2026

/housing/rent/help-with-paying-your-rent/

Rent calendar

When you should pay your rent by in 2026 and 2027, for people renting a property from Ashfield District Council.

Last updated: 11 March 2026

/housing/rent/rent-calendar/

Keeping pets at your council home

Find out what pets you can have as a council tenant

Last updated: 11 September 2025

/housing/how-to-look-after-your-home-and-garden/keeping-pets-at-your-council-home/

Running a business from your council home

You must obtain our written permission first before setting up any business from your home. We will let you know in writing of our decision. 

Last updated: 11 September 2025

/housing/how-to-look-after-your-home-and-garden/running-a-business-from-your-council-home/

Your tenancy

When you become a tenant you will be given a tenancy agreement which sets out our responsibilities as your landlord, and your responsibilities as our tenant

/housing/your-tenancy/

Vulnerable tenants policy

This policy sets out Ashfield District Council’s commitment to supporting vulnerable council tenants to ensure they have access to high quality services.

Last updated: 12 August 2026

/housing/your-tenancy/vulnerable-tenants-policy/

Tenancy and estate management policy

The policy outlines our responsibilities for tenancy and estate management for our owned housing estates, along with the responsibilities of our tenants.

Last updated: 12 August 2026

/housing/your-tenancy/tenancy-and-estate-management-policy/

How to look after your home and garden

This is an external link and will direct you to the website of: How to look after your home and garden.

https://www.ashfield.gov.uk/housing/how-to-look-after-your-home-and-garden/

Help to manage your home

Help to manage your home

Last updated: 12 August 2026

/housing/your-tenancy/help-to-manage-your-home/

Changing your tenancy

If you're a council house tenant you can change your tenancy or make other changes with our permission - find out how to apply.

Last updated: 12 August 2026

/housing/your-tenancy/changing-your-tenancy/

Tenancy fraud

If you suspect someone is committing tenancy fraud by sub-letting, telling us lies, or key selling - let us know. Tenancy fraud is a crime.

Last updated: 12 August 2026

/housing/your-tenancy/tenancy-fraud/

Mutual exchange

If you have a secure Council tenancy then you have the right to exchange your tenancy with another Council or Housing Association tenant.

Last updated: 12 August 2026

/housing/your-tenancy/mutual-exchange/

Tenant Portal

Ashfield tenants can access their tenancy details, rent statements, current balance, request repairs,and make online payments in our Tenant Portal

Last updated: 11 September 2025

/housing/tenant-portal/

Service charges

If you live in one of our homes where you receive a service to any part of your building, you will need to pay service charges.

/housing/service-charges/

Service charge breakdowns

Breakdowns of Ashfield District Council properties service charges, given by locations, then street or building name.

Last updated: 01 April 2026

/housing/service-charges/service-charge-breakdowns/

Tenant engagement annual report - 2025 to 2026

The annual tenant engagement report shows how tenants have been involved in shaping housing services at Ashfield District Council for the past year.

Last updated: 21 July 2026

/housing/tenant-involvement/tenant-engagement-annual-report-2025-to-2026/

Tenant satisfaction surveys

Tenant satisfaction surveys

Last updated: 05 August 2026

/housing/tenant-involvement/tenant-satisfaction-surveys/

Tenant feedback

Do you have an idea on how we could improve our service? Or has someone done a great job and you'd like to pass on your thanks?

Last updated: 24 February 2026

/housing/tenant-involvement/tenant-feedback/

Repairs and home improvements

Check what you are responsible for fixing. If you can smell gas in your council home act now. Report other emergency repairs.

/housing/repairs-and-home-improvements/

Housing disrepair claims

Tenants are encouraged to contact us directly to discuss any repair concerns, rather than pursuing a legal process such as a housing disrepair claim.

Last updated: 07 January 2026

/housing/repairs-and-home-improvements/housing-disrepair-claims/

Tenant repair responsibilities

This is an external link and will direct you to the website of: Tenant repair responsibilities.

https://www.ashfield.gov.uk/housing/tenant-repair-responsibilities/

Adapting and improving your home

This is an external link and will direct you to the website of: Adapting and improving your home.

https://www.ashfield.gov.uk/housing/adapting-and-improving-your-home/