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Rent arrears policy

Find out about our policy for preventing, managing and recovering rent arrears.

Last updated: 11 August 2026

/housing/rent/rent-arrears-policy/

Help with paying your rent

Help and advice for Ashfield District Council tenants on paying rent. Information on housing benefits. Where to get impartial debt and money advice.

Last updated: 23 February 2026

/housing/rent/help-with-paying-your-rent/

Rent calendar

When you should pay your rent by in 2026 and 2027, for people renting a property from Ashfield District Council.

Last updated: 11 March 2026

/housing/rent/rent-calendar/

Keeping pets at your council home

Find out what pets you can have as a council tenant

Last updated: 11 September 2025

/housing/how-to-look-after-your-home-and-garden/keeping-pets-at-your-council-home/

Running a business from your council home

You must obtain our written permission first before setting up any business from your home. We will let you know in writing of our decision. 

Last updated: 11 September 2025

/housing/how-to-look-after-your-home-and-garden/running-a-business-from-your-council-home/

Your tenancy

When you become a tenant you will be given a tenancy agreement which sets out our responsibilities as your landlord, and your responsibilities as our tenant

/housing/your-tenancy/

Vulnerable tenants policy

This policy sets out Ashfield District Council’s commitment to supporting vulnerable council tenants to ensure they have access to high quality services.

Last updated: 12 August 2026

/housing/your-tenancy/vulnerable-tenants-policy/

Tenancy and estate management policy

The policy outlines our responsibilities for tenancy and estate management for our owned housing estates, along with the responsibilities of our tenants.

Last updated: 12 August 2026

/housing/your-tenancy/tenancy-and-estate-management-policy/

How to look after your home and garden

This is an external link and will direct you to the website of: How to look after your home and garden.

https://www.ashfield.gov.uk/housing/how-to-look-after-your-home-and-garden/

Tenancy policy

This policy sets out the types of tenancies that we grant, and how we manage them including tackling tenancy fraud.

Last updated: 02 September 2026

/housing/your-tenancy/tenancy-policy/

Help to manage your home

Help to manage your home

Last updated: 12 August 2026

/housing/your-tenancy/help-to-manage-your-home/

Changing your tenancy

If you're a council house tenant you can change your tenancy or make other changes with our permission - find out how to apply.

Last updated: 12 August 2026

/housing/your-tenancy/changing-your-tenancy/

Ending your tenancy

Your tenancy agreement sets out what you must do if you want to end your tenancy with us.

Last updated: 27 August 2026

/housing/your-tenancy/ending-your-tenancy/

Tenancy fraud

If you suspect someone is committing tenancy fraud by sub-letting, telling us lies, or key selling - let us know. Tenancy fraud is a crime.

Last updated: 12 August 2026

/housing/your-tenancy/tenancy-fraud/

Mutual exchange

If you have a secure Council tenancy then you have the right to exchange your tenancy with another Council or Housing Association tenant.

Last updated: 12 August 2026

/housing/your-tenancy/mutual-exchange/

Tenant Portal

Ashfield tenants can access their tenancy details, rent statements, current balance, request repairs,and make online payments in our Tenant Portal

Last updated: 11 September 2025

/housing/tenant-portal/

Service charges

If you live in one of our homes where you receive a service to any part of your building, you will need to pay service charges.

/housing/service-charges/

Service charge breakdowns

Breakdowns of Ashfield District Council properties service charges, given by locations, then street or building name.

Last updated: 01 April 2026

/housing/service-charges/service-charge-breakdowns/

Tenant involvement

We encourage all tenants to get involved in helping us to improve our standards and performance and shaping our services.

/housing/tenant-involvement/

Tenant engagement annual report - 2025 to 2026

The annual tenant engagement report shows how tenants have been involved in shaping housing services at Ashfield District Council for the past year.

Last updated: 21 July 2026

/housing/tenant-involvement/tenant-engagement-annual-report-2025-to-2026/

Housing complaints scrutiny group

our Complaints Scrutiny Panel brings together tenants from across our involvement groups to help us learn from complaints and improve our services.

Last updated: 24 August 2026

/housing/tenant-involvement/housing-complaints-scrutiny-group/

Customer opinion and influencing network

COIN is our flexible involvement network for tenants who want to share their views without committing to regular meetings.

Last updated: 17 August 2026

/housing/tenant-involvement/customer-opinion-and-influencing-network/

Tenant gateway

Tenant Gateway brings tenants, elected members and senior housing management together to discuss housing services, performance and priorities.

Last updated: 17 August 2026

/housing/tenant-involvement/tenant-gateway/

Tenant special interest groups

Giving tenants the opportunity to get involved in issues that matter most to them.

Last updated: 17 August 2026

/housing/tenant-involvement/tenant-special-interest-groups/

Tenant satisfaction surveys

Tenant satisfaction surveys

Last updated: 05 August 2026

/housing/tenant-involvement/tenant-satisfaction-surveys/