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Missed bin collection

If we’ve missed your bin for collection let us know. We’ll arrange for it to be emptied as soon as possible. 

Bins should be on the edge of your property nearest the road by 6am on collection day. You can check which bin is due for collection in the bin collection calendar

We won’t collect extra bags left out with your bin, and your bin should have a closed lid. If your bin was too full, or had items we don’t collect in it, we’ll have left you information and advice on a bin hanger. You can check what goes in which bin on our bin guide page.  

Team Leaders may check the CCTV from the collection vehicle to verify the authenticity of a "missed bin".

You can let us know about missed bin in these ways.