Pay your rent online, see latest statements, book and view repairs through the Tenant Portal
Request a repair
You can request a repair through the Tenant Portal or this online form.
It will take less than 5 minutes to tell us about the repair you need, where your home is, and your contact details. We'll then be in touch with you to make an appointment.
If there is a risk to life or likely to be major damage to your home or surrounding homes telephone us on 01623 457999. Find out more about emergency repairs.
When do we carry out repairs?
Repair appointments are usually between 8.30am and 5.30pm Monday to Friday. In some cases it may be possible for an appointment between 8.30am and 12.30pm on Saturdays. If you need an appointment outside of these times please let us know.
We'll carry out emergency repairs as needed. These may be temporary to make your home safe and we'll return later to carry out a full repair.
Other ways to request a repair
Tenants can also request a housing repair in the following ways:
- in the Tenant Portal - you can also check on repairs you've had done previously
- telephone: 01623 457999
- freephone from our property shops
- post (only for non-urgent repairs):
Ashfield District Council
Housing Repairs and Maintenance
Sutton in Ashfield