Home Page

Benefits & Council Tax Support

Housing Benefit

Housing Benefit gives help with the payment of rent to a private landlord, housing association or for an Ashfield Homes Ltd. property. It cannot help with mortgage repayments or rent payable on business premises. For more information about Housing Benefit click here

Council Tax Support

Council Tax Support is paid to help with payment of your Council Tax. Any support awarded is deducted from your Council Tax account together with any other discounts which you may also qualify for. Only the people named on your Council Tax bill can claim. For more information about Council Tax Support click here

Second Adult Rebate

If you are the only person liable to pay Council Tax, and at pension age, but have other non-liable adults living with you we may be able to use their income and savings to work out your benefit. These ‘second adults’ must not be dependant on you or pay you rent to live in your home; they cannot be your partner either. How much Council Tax Support you get depends on their income and savings only, your income and savings are ignored. The most Council Tax Support you can get is 25% off your bill. If you are entitled to both types of Support, the one that gives you the most help will be paid. Any Support due to you is credited to your Council Tax account. This will be shown on your Council Tax bill. Second Adult Rebate is not applicable for working age claimants.

The links in this section provide a lot of information and advice about Housing Benefit and Council Tax Support. If you are ever in doubt about something, need advice or just want to contact us about Housing Benefit and Council Tax Support, please get in touch.

You can also get help and information about Housing Benefit and Council Tax Support at the Council's Customer Service Points. These are at Urban Road, Kirkby-in-Ashfield, Brook Street, Sutton-in-Ashfield and Watnall Road, Hucknall.

General Data Protection Regulation 2016 (GDPR) / Data Protection Act 2018 (DPA) - Privacy Notice.

Under the GDPR and DPA, Ashfield District Council, Urban Road, Kirkby in Ashfield, Nottingham. NG17 8DA is a Data Controller for the information it holds about you. The Council will hold all personal data provided by you for your Housing Benefit and Council Tax Reduction application. The lawful basis under which the Council uses personal data for this purpose is Public Task.


The information provided by you includes the following special categories of personal data : 

  • physical or mental health


Information in these categories is used by the Council on the basis that such use is necessary for reasons of substantial public interest, and in accordance with the provisions of the Data Protection Act 2018.


Your data will be held for 6 years after the end of your claim for Housing Benefit and Council Tax Reduction. Subject to some legal exceptions, you have the right to request a copy of the personal information the Council holds about you; to have any inaccuracies corrected; to have your personal data erased; to place a restriction on our processing of your data; to object to processing; and to request your data to be ported (data portability). The information provided by you may also be used for other functions carried out by the Council in accordance with GDPR and DPA. For more information about how the Council may use your data and to learn more about your rights please see the Council’s Privacy Statement www.ashfield.gov.uk/privacy


If you have any concerns or questions about how your personal data is processed, please contact the Council’s Data Protection Officer at the above address or by email to dpo@ashfield.gov.uk. If you are dissatisfied with the Council’s response you can complain to the Information Commissioner's Office in writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone 0303 123 1113 (local rate) or 01625 545 745

E-Benefit Notifications

You can now view your Benefit payments and entitlement electronically by signing up online. 

OpenAshfield allows you to view:

  • Your Housing Benefit entitlement
  • The next Housing Benefit payment due and previous payments
  • Your Council Tax Reduction entitlement
What are the benefits of viewing your account on line?
  • It's faster: you can see your notification as soon as it is available.
  • It saves paper, so it's better for the environment.
  • It helps us to reduce our printing and postage costs.
To register or view please click on the OpenAshfield link here: