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Complaints satisfaction survey

Please share your views by completing the survey.

If you need any help to complete the survey, please contact the Projects and Partnerships Lead on:

  • telephone: 01623 450000 option 1
Thinking about the handling of your complaint
Overall how satisfied are you with the handling of your complaint?





How satisfied are you that the staff who dealt with your complaint were helpful and polite?





How satisfied are you that the complaints process is easy to access and understand?





Thinking about the outcome of your complaint
Overall how satisfied are you with the outcome of your complaint?





How satisfied are you that all areas of your complaint were addressed?





How satisfied are you that the reasons for the outcome of your complaint were fully explained?





If you are not fully satisfied with the outcome of your complaint, do you accept the explanation that has been offered?


If you are not satisfied with the outcome of your complaint, will you be taking it to the next stage?


Your comments
Thinking of the complaints process start to finish is there any comments or suggestions you have which could improve how we deal with complaints?
You may attach a document if you feel this will help us understand why you remain dissatisfied.
Your details
Data consent
Consent for storing submitted data