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Complex Case Panel


What is the Complex Case Panel?

The Ashfield Complex Case Panel takes place on a fortnightly basis and discusses cases involving residents that are perceived as vulnerable and/or who are at increased risk of death and/or serious injury.

The panel consists of a number of professionals from a number of different services that includes but is not limited to; Community Safety, Nottinghamshire Police, Adult & Children’s Social Care, Housing, Mental Health, NHS, Environmental Health and Probation.


The purpose of the panel is to -

  • provide co-ordinated support to vulnerable residents and agree an action plan
  • help to prevent and detect crime and disorder and/or anti-social behaviour;
  • safeguard and promote the welfare of residents who are at risk of abuse/harm
  • Reduce risk, threat, harm and vulnerability to residents and wider community.
  • share information and work together
  • Record risks and actions taken


What is shared at the meeting?

During the panel meetings personal information shall be shared between the chair and invited members of the panel with the consent of the persons being referred or without consent where there are believed safeguarding concerns that puts individuals at potential risk. Information can also be shared for the purposes of the prevention and detection of crime. For more information please click on the attached copy of panel confidentiality agreement below.

The following personal information may be shared by the permission of the chair and/or responsible agency that includes:

  • Name;
  • Address;
  • Gender;
  • Date of Birth;
  • Warning markers;
  • Risk assessments and support plans
  • Vehicle Registration Numbers (VRN)
  • Physical & mental health concerns
  • Children and wider household details
  • Wider family details including carers and responsible adults
  • Agency history and engagement with other services e.g. health records
  • GP / Health details;
  • Housing status and provider details
  • Offending history and risk posed to employees and members of the public.
  • Any other relevant information deemed necessary and proportionate to support the work of the Complex Case Panel


I am a professional, what if my own organisation has a safeguarding policy?

 It is advised that you speak to your manager/safeguarding lead from your own organisation before deciding to refer into the panel. The Complex Case Panel does not replace or negate the need to inform appropriate agencies when issues are identified particularly in cases relating to immediate risk, criminal activity, vulnerable adults and children. In such circumstances the police and Multi Agency Safeguarding Hub (MASH) should be the initial point of contact.


I am a member of the public, how do I refer into the panel?

As a member of the public, we advise that if you are reporting a crime that is in progress or if you believe someone is in immediate danger that you call 999, for all non-emergency matters you should call 101.


If you are reporting concerns in relation to a vulnerable adult or child, contact should be made to Social Care / MASH on: 0300 500 80 90 or the Emergency Duty Team on 0300 456 4546 If it is outside core working hours, you can also report these concerns via email to mash.safeguarding@nottscc.gcsc.gov.uk

Should you feel that your concerns/issues are not being taken forward you can also contact the Community Safety Team on: 01623 457345.


How do I refer into the Complex Case Panel?

If you are aware an individual who you feel meets the above criteria for a referral to the Ashfield’s Complex Case Panel and you feel the issues are not being appropriately managed by the services involved, please complete the referral form and email it to complex@ashfield.gov.uk ; if you require a further discussion about a case please contact: 01623 457345