The Council takes its responsibilities with regard to the security of data very seriously, the Councils Privacy Statement details the following:
The council processes all of the personal information you provide in accordance with this Act and Regulation. For further details please see our Privacy Statement.
If you wish to view information that the council holds about you, you must make what is known as a 'subject access request' (SAR) or a 'personal information request' (PIR).
You are entitled to be told if any personal data is held about you AND if so:
You are also entitled:
For full information about the General Data Protection Regulation you can visit the Information Commissioner’s website.
Your request for information must be made in writing and you will need to provide proof of identity. The council may ask for information it reasonably needs to verify your identity and to find the information. A personal information request form can be downloaded and sent to email@example.com.
You may also need to provide the council with information such as whether, for example. you are a customer or employee of the council.
An open ended request for access such as “give me a copy of all the information you hold on me” will not be sufficient for the Council to find the information. Information which may help might include details of information thought to be held, the relevant departments, dates of documents, relevant time periods etc.
When we have received your request we must give you the information or a reason why the information cannot be given to you within 30 calendar days.
Sometimes, your personal information may contain information about other people. This is referred to as 'third party information'. You are only permitted to access information about you and we may have to withhold or edit information, so that it does not identify third parties.
In principle, individuals have access to all personal data held about them, however, there are a few exceptions.
The council can withhold personal information, if providing you with the information could affect:
The council is entitled to refuse to answer a request that is manifestly unfounded or excessive, particularly if the request is repetitive. Where the council decides that a request is manifestly unfounded or excessive the council will usually decline to comply with the request.
Yes, but we need to be absolutely sure that you are authorised by them to make the request. Proof must be in writing and signed by that person.
You may only access your own information under the General Data Protection Regulation/Data Protection Act 2018. Requests for other people’s information, including the deceased, will be dealt with under the Freedom of Information Act.
If you are unhappy with the way your request has been handled, details can be found on the bottom of the Councils response, including contact details for the Information Commissioners Office (ICO). If you wish to object to the council's decision in the first instance please visit our complaints page.