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Complex Case Team


The Complex Case Team aims to work closely with residents to help manage complex situations. Our goal is to enable the resident to overcome barriers and restore balance to chaotic scenarios.

Throughout this process we strive to enable the residents to become self-sufficient and equip them with the skills and knowledge to maintain stability in their lives.

Evaluation of the Support Teams, carried out in both 2016 and 2017 by Nottingham Trent University, highlighted significant positive impacts of working with residents in this way. For full, detailed information of these reports please see the attachments here for the 2016 and 2017 evaluations.

Referrals to the complex case team are made via the complex case panel – more information on this process can be found here

jigsaw listing areas of concerns

We have a Domestic Abuse & Vulnerability Officer within the complex case team who can provide in-depth advice and support regarding Domestic Abuse. For more information please see our Domestic Abuse and Safeguarding page.

Our Complex Case Workers can connect you with experts on debt management and help get your finances back on track.

We have a Substance Abuse Case Worker seconded from our Partners Change Grow Live who can offer in-depth advice and support around substance abuse and rehabilitation.

Our Complex Case Workers can connect you with local NHS specialists to explore sustainable solutions.

Our Complex Case Team works closely with Housing Options, Revenues and Benefits and Private Sector Enforcement to improve issues around housing, homelessness and affordability

As part of the Community Safety team we have close working links with the Antisocial Behaviour and Nuisance team and Community Protection. If you are a victim of antisocial behaviour and have multiple issues/concerns we may be able to help you. If you would like more advice on Antisocial Behaviour and Nuisance please visit our webpage

We have staff from DWP based within the Complex Case Team and we can offer in-depth advice on benefits, employment opportunities and returning to work.

The Complex Case Team has built strong connections with local schools and colleges and we can support you to connect with these services