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Everyone who contacts the Housing Options Team will be offered advice over the phone on how to resolve their housing problem. In many cases, you will be invited to meet with a member of the Housing Options Team to discuss your problem and the Team will work with you to help you to continue living in your current home or to find another home. We will both agree the steps we will take to do this and record it in your Personalised Housing Plan. We can also tell you about specialist support providers that may be able to assist you.

In some cases, we will offer you emergency or temporary housing whilst we help you find another home.

 

If you would like to speak to the Housing Options Team, please call 01623 457252 (8.30am - 5.00pm)

If you have nowhere to stay, please visit the team during office hours at Urban Road, Kirkby-in-Ashfield. Outside office hours, call 01623 450000

You can also contact the team by email or in writing:

Email: homelessenquiries@mansfield.gov.uk

In writing: Ashfield District Council, Housing Options Service, Urban Road, Kirkby-in Ashfield, Nottinghamshire NG17 8DA.

 

There are some restrictions on who is eligible for help with their housing problem.

Generally speaking, British nationals who live in the UK are eligible for help. If you are a British national and have come to the UK after having lived abroad, you may have to complete the habitual residence test.

If you are an EEA/EU national, you may be eligible for assistance if you meet certain criteria. You can find out more on the Shelter website.

If you are an EEA/EU national, you may be eligible for assistance if you meet certain criteria. You can find out more on the Shelter website.

For example, if you are:

  • Struggling to pay your rent or mortgage
  • Being asked to leave by your family or your landlord

We can help by:

  • Negotiating with your family, landlord or mortgage provider on your behalf
  • Explaining your legal housing rights
  • Advising you on the financial support you may be entitled to
  • Helping you access support

We will work with you for up to 56 days, sometimes longer, to help you continue living in your home. If this is not possible and you need to find another home, we will help you as described below.

We may stop working with you we lose contact with you or if you do not complete the actions recorded in your Personalised Housing Plan.

For example, if you are:

  • Staying with friends?
  • Experiencing domestic violence?
  • Sleeping on the streets?
  • Living in a home that is not suitable for your needs?
  • Leaving hospital and cannot return home
  • Leaving prison
  • Ready to leave a hostel or supported housing

We can help by:

  • Helping you to apply to be a council tenant
  • Helping you to look for a home in the private rented sector
  • Helping you to apply for a hostel or supported housing place
  • Advising you on the financial support you may be entitled to
  • Helping you access support, for example from the Street Outreach Team, Change, Grow, Live and Women’s Aid

Help to find another home is only available to people with a local connection to Ashfield, you will have a local connection if:

  • You have lived in Ashfield for 6 of the last 12 months
  • You have lived in Ashfield for 3 of the last 5 years
  • You have permanent employment in Ashfield
  • You have immediate family who have lived in Ashfield for 5 years

 

If you need to move home because of domestic violence, the local connection rule does not apply to you.

We will work with you for up to 56 days to help you find another home that is suitable for your family, this means a home that is affordable, has the right number of bedrooms, and is in Ashfield.

If you still need help after 56 days, we will only continue to work with you if we have a duty to do so. We will tell you at the end of the 56 days after you become homeless if we have a duty to keep working with you.

We may stop working with you we lose contact with you, if you do not complete the actions recorded in your Personalised Housing Plan or if you refuse an offer of suitable accommodation

We will work with you for as long as it takes to help you find another suitable home (this means a home that is affordable, has the right number of bedrooms, and is in Ashfield) if you meet the following criteria:

  • You are eligible for help
  • You are in priority need
  • You have a local connection to Ashfield (except if you are fleeing domestic violence)
  • You are not intentionally homeless

We may stop working with you we lose contact with you, if you do not complete the actions recorded in your Personalised Housing Plan, if you refuse an offer of suitable accommodation, if you are found to be intentionally homeless or not in priority need

If you have nowhere to stay, you have a local connection to Ashfield and you are in priority need, we will help you find emergency or temporary housing whilst we help you find somewhere else to live.

You will be in priority need if, you:

  • Or someone you live with, is pregnant
  • Are responsible for defendant children
  • Are homeless as a result of flood, fire or other disaster
  • Are aged 16 or 17 and are not owed a duty by social services
  • Are aged 18 – 20 and were ‘looked after’ by social services when you were 16 or 17
  • Are a ‘vulnerable’ person, this means you or someone you live with is vulnerable due to:
  • Old age, mental illness or disability, physical disability or other special reason
  • Having been ‘looked after’ by social services and is aged 21 or over
  • Having been a member of Her Majesty's regular naval, military or air forces
  • Having served a custodial sentence, been committed for contempt of court or similar offence, or been remanded in custody
  • Having had to leave accommodation because of violence or threats of violence from another person that are likely to be carried out.

The emergency or temporary housing available includes:

  • A flat or house owned by the Council
  • Bed and Breakfast accommodation
  • A domestic violence refuge
  • The Winter Shelter in Mansfield

We may withdraw your emergency or temporary accommodation if we lose contact with you, if you do not complete the actions recorded in your Personalised Housing Plan, if you refuse an offer of suitable accommodation, if you are found to be intentionally homeless or not in priority need, if you break the rules of the accommodation

You can choose to make your own arrangements such as temporarily staying with friends or family