Leaseholder Services

Buying and owning your flat

If you have bought the leasehold interest in a flat, either through your Right to Buy or on the open market, it simply means you have bought the lease, and you have the right to live in your home for a long period of time, usually up to 125 years. As a leaseholder you are responsible for certain repairs and maintenance, these will be set out in your lease.

Ashfield District Council, as the freeholder, owns the building that you live in and is responsible for looking after the structure and communal areas of the block and carries out such repairs and maintenance.

If you spot a repair or maintenance problem that is the Council’s responsibility, please report a repair to the Council.

Leaseholders have a responsibility to pay a Service Charge for your share of the costs of maintaining the block and providing services such as heating and lighting of shared areas, door entry systems and building insurance. Full details of the services your building receives are detailed in your Service Charge breakdown.

You may also have to pay your share of the costs of any major works needed to your block of flats.

As with any house purchase, you will also need to consider both immediate costs such as legal fees, stamp duty and a survey, as well as ongoing expenses like the mortgage, Service Charge, utility bills and repairs to your home.

Leaseholder Handbook

Our leaseholder handbook sets out all the information that you will need to know as a leaseholder of the Council and how we will deliver the services to you. The current version is the Leaseholder Handbook 2020.

Gas safety

Your gas appliances – get them checked, keep them safe! For important information from the Health and Safety Executive (HSE), please read their information leaflets.

As part of Ashfield District Council’s Home Improvement Scheme, we are able to carry out Annual Property Health and Safety Check to your home at a competitive rate. In order for you to take advantage of this service, you should contact Ashfield District Council on 01623 457999 and we can provide you with a free, no obligation quotation for the required works. Alternatively, you may choose to employ a different Company to undertake these works on your behalf.

Comments, Compliments and Complaints

Our aim is to provide excellent services so if something goes wrong we want you to tell us. We also like to hear from you when you’re happy with our services! We use very compliment, comment or complaint we receive as a chance to the change the way we deliver services.

You can send us your compliments, comments or complaints by phone, e-mail, and letter or by visiting one of our offices or through our website at  

You could also get someone else to send us compliments, comments or complaints on your behalf.

We aim to respond to your complaint within 10 working days. If we cannot respond fully in that time, we will acknowledge your complaint and tell you who is dealing with it, and when you can expect a full response.    

Contacting Us

Your block and estate are managed by the Housing and Assets Directorate, a Department of Ashfield District Council.

Various Departments within Ashfield District Council are responsible for providing services to you including:

  • Responsive and Void Maintenance Section – for District Heating Faults and emergency repairs/communal repairs
  • Planned Cyclical and Maintenance Section – for queries on planned maintenance works and painting to leasehold properties
  • Assets and Investment Section – for queries in relation to major repairs
  • Housing Management and Tenancy Services Section – for queries on estate management issues, council properties and permission requests for improvements   
  • Lettings and Right to Buy Section – for queries on Right to Buy, on garage lettings and plots on garage sites
  • Community Protection Team – for reports of anti-social behaviour about leaseholders, owner occupiers and private tenants
  • Finance Section – For building insurance queries/claims
  • Revenue and Customer Services – for queries in relation to leaseholder charges including ground rent queries, annual service charge queries, district heating charges and grounds maintenance charges
  • Environmental Services Team – For grounds maintenance (communal grass cutting) services and refuse collection/waste and recycling (including Garden Waste Collection)
  • Revenues and Support Section – For queries in relation to Housing Benefit and Council Tax Support

Your first point of contact is the relevant Department above by contacting 01623 450000.

Alternatively you can contact us:-

Online on our website

In person at the Ashfield District Council offices at either Urban Road, Kirkby-in-Ashfield, Nottingham NG17 8DA or Brook Street, Sutton-in-Ashfield, Nottingham NG17 1AL.


Where can I find out more?

Free advice on all aspects of the leasehold system may be obtained from:

LEASE (The Leasehold Advisory Service)

Information from the Government on rights and responsibilities

Residential long leaseholders - a guide to your rights and responsibilities