Emergencies where we will visit your home within 24 hours:
This is where there is likely to be a danger to life or major damage to your home or surrounding homes. We will try to get to you as quickly as possible to make the situation safe. The complete repair may take longer to carry out.
Examples of emergency repairs include:
Please only use this service for real emergencies, by contacting us using our usual 24 hour number Tel - 01623 457999.
We will get to you as quickly as practicably possible to ensure your home is made safe, 24 hours per day, 365 days per year. However, sometimes it may not be possible to complete a full repair, and a temporary make safe repair will be completed.
If the emergency reporting system is abused, you may put another person's health at risk.
If you provide us with false information or circumstances and we attend your home for non-emergency repairs, you may be recharge.
Gas leaks are initially dealt with by Cadent on Tel - 0800 111 999. If you think you can smell gas, please take the following steps:
If you inform us of any suspected gas leaks, we will notify Cadent on your behalf before proceeding with any repairs.
Before you contact the Repairs Call Handling Centre, please first check that a fuse has not tripped in your fuse box. If you have a modern circuit breaker type of fuse box, check that the trip switch or reset switch does not need resetting.
Before replacing / resetting the trip or reset switch, unplug any appliance that might be faulty. Usual problem appliances include kettles, toasters and washing machines.
If you still have no electricity supply after completing the above steps, please ring the Repairs Call Handling Centre on Tel - 01623 457999.