Our Responsibilities

 Ashfield District Council has a duty to maintain and repair:

  • The structure and outside of your home.
  • The fittings inside that we have fitted, including the water supply, sanitary fittings, gas, and electricity, and heating appliances. 

In certain circumstances, if repairs are needed to your home as a result of your own negligence or damage then we may carry these repairs out but then recharge you for the cost of doing so. If this occurs we will always notify you of what is happening and give you the opportunity to discuss the situation with us.

We always try to work flexibly with our customers and in some circumstances, usually for older people or people with disabilities, we may come to see you sooner. Please advise us of any circumstances you consider we should be aware of in order for us to offer you a service suitable to meet your needs.

Your Responsibilities

You must take care of your home and repair any damage caused by you, your family, visitors or even your pets.  (This may include replacing things).  In some cases, we are willing to carry out repairs and charge you the cost.  

Any fittings, extensions, alterations and so on that you make or fit without getting our written agreement beforehand, are also your responsibility.  

Promptly reporting a repair when one is needed, and take reasonable precautions to prevent further damage. For example, place a bucket under leaks.

  • Make arrangements to allow our employees to get on with their work, for example, keeping children and pets out of their way.
  • Ensure that you protect and cover furniture or carpets before work starts. Employees may help but Ashfield Homes accept no responsibility for damage. You may also be asked to sign a disclaimer
  • Take responsibility for appliances or fittings that you have installed
  • Repair any damage caused by members of your household or any visitors to your home
  • Responsibility for maintaining any improvement or alteration you have made to the property


  • Glazing (unless crime number obtained)
  • Lost or broken keys – but for elderly tenants we will provide new keys or locks for external doors and windows as necessary
  • Draught proofing to windows
  • Pipes and drains
  • Gully grids
  • More than first drain blockage if pipe-work not faulty - please do not allow items such as cooking fat and nappies etc. into the drainage system
  • Garden maintenance
  • Internal timber, UPVC or tile window sills (unless affected by rot or woodworm)
  • Skirting boards and picture rails (unless affected by rot or woodworm)
  • Internal doors, ironmongery and threshold strips (unless affected by rot or woodworm)
  • Minor repairs to plasterwork, such as cracks and small holes (under 6 inches or 150 mm square)
  • All decorating inside your home
  • Loose floors coverings and carpets
  • Artex ceilings where tenants requesting whole ceiling done instead of a patch
  • Bath panels (unless damaged by the Repair’s Section whilst carrying out repairs, or affected by rot or woodworm. Replacement panels may not match existing panels)
  • Wooden airing cupboard panels, frames and shelving (unless affected by rot or woodworm)
  • Plugs and chains to washbasins, sinks and baths
  • Chains to toilets
  • Internal pipework boxing
  • Cupboard door catches, handles and hinges
  • Venting of radiators (bleeding) – With the exception of Combination Boiler heating systems
  • Sweeping chimneys and cleaning flues if you have solid fuel appliances. These should be done regularly once or twice a year
  • Fridges (disconnection and reconnection)
  • Electric plugs and light bulbs – including strip lights
  • Independent battery operated smoke alarms
  • Plugs to appliances
  • Electric meter and supply of electricity
  • Supply of gas and gas meter