Repair Scenarios

Malicious Damage

This is where damage has been willingly caused to your home but has not been reported to the Police, or has not been classed as a crime by the Police, e.g. willful damage caused by you, your visitors or your pets to any part of your home through an act of violence or mistreatment.

Should this situation occur you will be entirely responsible for the cost to repair or replace the damaged item or areas. Any repair works undertaken by you as a consequence of malicious damage must be completed to a standard that is acceptable to Ashfield District Council. Failure to meet the required standard for such works may result in you being re-charged for the work. In some circumstances we may undertake the work on your behalf, but only after receiving payment.

Accidental Damage

This is where damage to your home has been caused accidentally by you, your visitors or your pets, e.g. something has been dropped into, and has damaged the bath.

Should this situation occur you will be entirely responsible for the cost to repair or replace the damaged item or areas. Any repair works undertaken by you as a consequence of accidental damage must be completed to a standard that is acceptable to Ashfield District Council. Failure to meet the required standard for such works may result in you being re-charged for the work.  In some circumstances we may undertake the work on your behalf, but only after receiving payment.

Criminal Damage

This is where your home may have been damaged or vandalised which has been classified as a crime by the Police.

Upon receiving notification that this type of damage has occurred to your home, we will ensure that your home is ‘made safe’. However, we will only undertake a full repair once we have been provided with a crime reference number. This number will be provided to you by the Police when you report the incident and should be reported to us in order for the appropriate repairs to be completed. The Police can be contacted on 101 for non-emergencies or 999 for an emergency.

Fair, Wear & Tear

This is where a component, element or product within your home fails having come to the end of its useful life, e.g. a leak occurs from a toilet due to the failure of a component.

Should this situation occur Ashfield District Council will conduct the relevant repairs to your home in line with our current priority guidelines from page 36 of your tenants handbook.  However, we will not offer any compensation, or replace any of your personal items that have been damaged as a consequence of a fair wear and tear repair.

Household Insurance

Household insurance cover is readably available from many organisations, including Ashfield District Council.  Considering the events described above you may wish to consider taking out insurance for your personal property in the event of damage through floods, leaks, fires, storms, burglary etc.

Should the situation occur where Ashfield District Council are not responsible for the completion of a repair, or damage to your home or fixtures and fittings as a consequence of fair wear and tear, Ashfield District Council cannot offer you any financial assistance and you will be entirely responsible for any costs which you have incurred.  This is why you should carefully consider ensuring you have the relevant insurance cover to suit your individual circumstances.

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