Tenant Participation

Tenant Involvement – getting involved in your housing service

Tenant involvement is about tenants playing a role in helping us to improve our standards and performance.

We encourage all tenants to get involved in shaping our services. There are many ways you can get involved – We have summarised them below but you can find the full details in our Tenants Charter.

Tenants Gateway

The Tenants Gateway is a group of tenants who meet with Senior Housing Managers to discuss issues about the management and delivery of landlord services. The Gateway meets every 2 months for a couple of hours.

We're looking for new members for the Tenants Gateway. If you would like to find out more, please contact us on the details below.

Tenant Scrutiny Panel

The Tenant Scrutiny Panel is a group of trained volunteer council tenants who review the services delivered by Ashfield District Council’s housing department.

The panel work as a team to review our services and suggests improvements to the way we do things in the form of an action plan.

We're looking for new members for the Housing Scrutiny Panel. If you would like to find out more, please contact us on the details below.

COIN coming soon……..

We are in the process of setting up a customer opinion and influencing network (COIN) and are looking for tenants to become COIN members. COIN members would be asked to tell us about their experience of the housing services they have received and to give their opinion on how things could be improved.  This may include giving feedback via our website, email, face to face or by telephone.

Ashfield Tenants and Residents Forum

This forum is made up of and led by council tenants from across Ashfield. It meets every 3 months to discuss district-wide issues affecting tenants and to discuss the services received from the Housing Department. The forum has a focus on their local neighbourhoods and how they can help support their communities.

Tenant Satisfaction Surveys

We undertake surveys to ask tenants what they think of our services and identify the issues that really matter to them.

If you are interested in getting involved, please contact our Tenant Involvement Lead:-

Project and Partnership Lead Officer on Tel: 01623 608888 or email: housingadmin@gov.uk.